Crédit Agricole Insurance expanded into motor insurance, requiring a unified system to integrate sales, post-sale support, and back-office processes. As a key technology partner, KraftCode played a crucial role in this complex project, assisting with system development and ensuring the successful deployment of a new version that enabled policy sales.
KraftCode’s Role in the Project
Our team was invited to support the deployment of a new system version that enabled motor insurance policy sales. We swiftly engaged in business and technical analysis, allowing for the rapid implementation of necessary updates.
Our efforts led to a successful production rollout, with the first policies already being sold using our solution.
Key Areas of Support
Post-Sale Process Development : Implemented Green Card issuance and streamlined policy cancellations for compliance and efficiency.
Technical & Architectural Support: Designed architectural solutions, mapped business processes, and ensured seamless implementation.
Sales Process Optimization : Developed a new premium calculation system, improving offer accuracy, payment management, and data flow control.
Quality Assurance & Deployment : Supported testing phases and release cycles for a smooth system rollout.
Project Results
On-Time Delivery of a Complex Product : Despite its high complexity, critical project elements were successfully executed with KraftCode’s support.
Scalability & Team Growth : Initially handled by one team, the project has expanded to seven teams, reflecting its strategic importance.
Increased Professional Prestige : Intuitive post-sale support and accurate premium calculations have improved client experiences.
Business Benefits for Crédit Agricole Insurance Clients
Comprehensive Offerings : Clients can access multiple insurance products in one place, improving convenience and efficiency.
Simplified Post-Sale Processes : Automated Green Card issuance and policy cancellations reduce errors and administrative barriers.
Faster, Personalized Offers : The new premium calculator delivers tailored offers, enhancing transparency and policy management.
Optimized Business Processes : BPMN-based automation (Flowable) improves integration, flexibility, and monitoring.
Reliable & Secure Systems : Proven technology enhances system stability, customer trust, and service quality.
Quote
KraftCode is a reliable partner who helped us implement a complex insurance product. Thanks to their support, we streamlined key processes, significantly increasing customer satisfaction.
Krzysztof Warechowicz Director of IT Division Department for Credit Agricole Insurance
Summary
Thanks to its partnership with KraftCode, Crédit Agricole Insurance gained a trusted technology partner who not only supported the technical implementation but also contributed to improving the overall customer experience. This collaboration demonstrates that understanding business needs and adopting a flexible approach lead to smooth project execution and long-term value creation for clients.
